All systems normal
Platform status
Live health for every Smartly Craft service. Subscribe to incidents to get notified before your customers do.
Overall uptime · last 90 days
99.98%
Services
WhatsApp Business API
Inbound + outbound messaging
90d uptime 99.99% Operational
Instagram DM Gateway
Messenger Platform integration
90d uptime 99.97% Operational
Hybrid-NLP Engine
Intent, entity & LLM reasoning
90d uptime 99.98% Operational
Campaigns Dispatcher
Templated & broadcast sends
90d uptime 99.99% Operational
Catalog & Orders
Product, cart, checkout services
90d uptime 99.99% Operational
Web Dashboard & API
App.smartlycraft.com & REST API
90d uptime 99.96% Operational
Auth & Tenants
Sign-in, SSO and RLS
90d uptime 100% Operational
Regional health
Asia · Mumbai (ap-south-1)
P50 API latency · 38ms
Asia · Singapore (ap-southeast-1)
P50 API latency · 44ms
Europe · Frankfurt (eu-central-1)
P50 API latency · 52ms
Americas · Virginia (us-east-1)
P50 API latency · 61ms
Middle East · Bahrain (me-south-1)
P50 API latency · 47ms
Past 90 days
May 21, 2026Resolved
Brief campaign queue delay (12 min)
Auto-scaled queue workers; no message loss. RCA published.
Apr 02, 2026Resolved
Instagram webhook backlog (28 min)
Upstream Meta incident; retries succeeded. Backfilled all messages.
Mar 14, 2026Resolved
Scheduled DB upgrade
Zero-downtime maintenance window completed ahead of schedule.