Solutions
Built for the way your customers actually message you.
Smartly Craft is one platform — but every industry uses it differently. Pick yours below to see the exact problems we solve, the playbook we run, and the outcomes other teams are seeing in their first 60 days.
No credit card Live in minutes Industry templates included
01
Retail & E-commerce
Sell the catalog inside the chat.
02
Education & EdTech
From cold lead to enrolled student — in one thread.
03
Healthcare & Clinics
Appointments, reminders and triage — calmly automated.
04
Real Estate
Qualify, schedule and follow up — without losing a lead.
05
D2C Brands
Build a chat channel that out-earns email.
06
Professional Services
Bookings, briefs and follow-ups in one calm thread.
01 · Industry
Retail & E-commerce
Sell the catalog inside the chat.
Top result
+38%
Cart recovery uplift
The problem
- Shoppers DM on Instagram and WhatsApp faster than your team can answer.
- Abandoned carts pile up because checkout lives somewhere else.
- Discount codes, sizes, and stock questions repeat 100× a day.
How we solve it
- AI agent answers product, size and stock questions instantly from your catalog.
- Native cart, checkout and payment links inside the conversation — no redirect.
- Abandoned cart auto-recovery with personalised offers, sent on WhatsApp.
Outcomes in the first 60 days
+38%
Cart recovery uplift
< 4s
First response time
82%
Tickets auto-resolved
“We replaced three tools and our DMs turned into a real revenue channel within a week.”
Aisha R.
Founder, Lumière Apparel
02 · Industry
Education & EdTech
From cold lead to enrolled student — in one thread.
Top result
3.1×
Demo bookings
The problem
- Counsellors drown in repeat queries about fees, batches and syllabus.
- Hot leads go cold while waiting for follow-up calls.
- Course advisors can’t see what the bot already told a parent.
How we solve it
- AI counsellor qualifies leads, books demos and shares brochures over WhatsApp.
- Shared inbox so advisors pick up exactly where the bot left off.
- Drip campaigns for fee reminders, class schedules and re-engagement.
Outcomes in the first 60 days
3.1×
Demo bookings
+62%
Advisor capacity
−47%
Lead-to-enrol time
“Our counsellors now spend time closing, not answering ‘what’s the fee?’ for the 80th time.”
Vikram T.
Head of Admissions, BrightPath Academy
03 · Industry
Healthcare & Clinics
Appointments, reminders and triage — calmly automated.
Top result
−54%
No-show reduction
The problem
- Front desk is buried in booking and reschedule calls.
- No-shows hurt revenue and waste doctor time.
- Patients want WhatsApp, not phone tag.
How we solve it
- Self-serve booking, rescheduling and reminders — all in WhatsApp.
- Pre-visit intake forms collected over chat, written into your EMR.
- Smart triage routes urgent cases to a human in seconds.
Outcomes in the first 60 days
−54%
No-show reduction
−71%
Front-desk calls
4.8 / 5
Patient CSAT
“Our reception team finally gets to focus on patients in front of them, not the phone.”
Dr. Meera J.
Clinic Director, Wellspring Care
04 · Industry
Real Estate
Qualify, schedule and follow up — without losing a lead.
Top result
< 30s
Lead response time
The problem
- Ad spend brings leads at midnight — agents respond next morning.
- Brochures, floor plans and pricing get lost across email threads.
- Site visits get booked and forgotten.
How we solve it
- AI agent qualifies budget, location and intent the moment a lead replies.
- Sends brochures, floor plans and video tours inside the chat.
- Books site visits on the agent’s calendar with reminders.
Outcomes in the first 60 days
< 30s
Lead response time
+44%
Site visit conversion
2.4×
Agent productivity
“We stopped losing leads to whoever replied first — because now, we always reply first.”
Rohit K.
Sales Head, Skyline Realty
05 · Industry
D2C Brands
Build a chat channel that out-earns email.
Top result
+29%
Repeat purchase rate
The problem
- Email opens drop, ad costs rise, retention is brutal.
- Repeat customers want concierge service, not a contact form.
- Launches need a faster, more personal channel.
How we solve it
- Segment-based WhatsApp broadcasts with native opt-out and frequency caps.
- Concierge AI agent that knows order history and reorders in one tap.
- Drop launches, restock alerts and VIP previews — measured end-to-end.
Outcomes in the first 60 days
+29%
Repeat purchase rate
$1.40
WhatsApp revenue / msg
86%
Open rate
“Our WhatsApp list now outperforms our email list per send — and it’s not even close.”
Naomi P.
Growth Lead, Hue & Honey
06 · Industry
Professional Services
Bookings, briefs and follow-ups in one calm thread.
Top result
+58%
Qualified discovery calls
The problem
- Discovery calls eat hours of senior-team time.
- Proposals get buried under unread emails.
- Existing clients ping on personal numbers — context is lost.
How we solve it
- AI intake collects the brief and books a discovery call only when qualified.
- Document sharing, e-sign and payments inside the chat.
- Shared client inboxes so every teammate has the full thread.
Outcomes in the first 60 days
+58%
Qualified discovery calls
−40%
Proposal turnaround
+22 pts
Client NPS
“Clients love that they can text us. We love that nothing slips through the cracks anymore.”
Daniel S.
Managing Partner, Northbridge Studio
By role
One platform. Every team in the loop.
Support, Sales, Marketing and Ops share the same conversations, contacts and history — with the controls each team needs.
For Support
Resolve more, type less.
- Hybrid NLP auto-resolves 80% of tier-1 tickets.
- Macros, canned replies and AI-suggested responses inline.
- SLA timers, assignment rules and shared views.
For Sales
Close on the channel buyers actually use.
- Auto-qualify leads, route to the right rep in seconds.
- In-chat product cards, carts, checkout and payments.
- CRM-grade contact timeline across every channel.
For Marketing
Campaigns that respect the inbox.
- Segmented WhatsApp broadcasts with frequency caps.
- AI-generated templates, approval-ready in minutes.
- Attribution from first DM to final order.
For Operations
One workspace, every channel, full audit.
- Multi-tenant, role-based access with SAML SSO.
- Detailed audit log, RLS and per-region data residency.
- Open APIs, webhooks and a developer-grade SDK.
Why Smartly Craft
The conversational layer your stack was missing.
60-second
to first reply across WhatsApp + Instagram
Unlimited seats
on every plan — no per-agent gotcha
Hybrid NLP
intent + LLM, so 80% resolves itself
Attribution
DM → cart → order, end-to-end
Your industry, your playbook
See it on your data in under 10 minutes.
Spin up a free 14-day workspace or book a tailored demo — we'll bring the playbook for your industry.